This privacy policy sets out My Swim Pod governs the privacy of its customers and users of this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or our online registration forms, then you can be assured that it will only be used in accordance with this privacy statement.

 

What information is collected

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. Cookies are used

 

How information is collected

When you complete the Contact form on our website, as part of the process, we collect personal information you give us such as your name, email address and comments. Your personal information will be used for the specific reasons stated below.

 

Why personal information is collected

We collect such Non-personal and Personal Information for the following purposes:

• Effective communication regarding sessions and changes including amendments and cancellations;

• Communications with general or personalised service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

 

How personal information is stored, used, shared and disclosed

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

Any information you provide on a Google Form will be stored and password protected on Google Drive.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

 

How you are contacted

We may contact you to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you regarding any agreement we may have with you. For these purposes we may contact you via email, telephone and text messages.

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Data subject access requests

You may request details of personal information which we hold about you under the Data Protection Act 1998 and subsequent regulations (such as GDPR 2018). If you would like a copy of the information held on you please contact Sarah@myswimpod.co.uk and we will handle your request within the regulated timescales (maximum one month). You will be required to show identification upon request. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

 

Withdrawing consent

If you don’t want us to process your data anymore, please contact us at sarah@myswimpod.co.uk

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

 

Contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact Sarah@myswimpod.co.uk

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